Responsible Gambling at CoinPoker
1. Our commitment to responsible gambling
We take responsible gambling seriously at CoinPoker, and that's not just a line in a policy document. Every tool we build, every limit we offer, every piece of guidance on this page exists because we want your time with us to stay enjoyable.
Gambling should always be entertainment, never a source of stress or financial harm. We've designed our platform with safeguards that work alongside UKGC expectations, and we review them regularly to make sure they actually help rather than just tick a box. When you play with us, you're not just a transaction. You're someone we want to see having fun responsibly, for years to come.
2. Recognising problem gambling signs
Problem gambling affects people differently, and it rarely looks the way you'd expect. Some players chase losses quietly for months before anyone notices, including themselves.
We think it's worth being honest about what the warning signs actually look like, because spotting them early makes a real difference. Here are some indicators that gambling might be becoming a problem:
- Spending more money or time gambling than you originally planned
- Chasing losses with further bets to try and win back money
- Feeling anxious, irritable, or guilty after gambling sessions
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about how much you gamble
- Neglecting work, relationships, or responsibilities because of gambling
- Feeling unable to stop or cut back despite wanting to
3. Self-assessment tools and awareness
Our self-assessment checklist gives you an honest way to check in with yourself, no judgement attached. Answering a handful of questions takes two minutes and can reveal patterns you hadn't noticed. Ask yourself the following:
- Do I gamble to escape worry, sadness, or boredom?
- Have I lied about how much time or money I spend gambling?
- Have I tried to cut back and found it difficult?
- Does gambling cause arguments with people close to me?
- Have I needed to gamble with increasing amounts to feel the same excitement?
4. Deposit limits and budget management
Setting a deposit limit takes seconds, and it's one of the most effective ways to keep your gambling within your means. We let you set these limits yourself, and lowering them takes effect immediately while raising them involves a short cooling-off period, exactly as UKGC guidance recommends.
Budget management shouldn't be complicated. We provide the following limit types, and you can adjust them from your account settings whenever you need to:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits
- Wagering limits
5. Time limits and session controls
Time passes differently when you're focused on a game, which is exactly why session controls matter. We let you set session reminders and maximum play durations, so you get a clear notification when it's time to take stock. You can adjust these controls at any point, and we'd always encourage building in regular breaks rather than waiting until a session feels overwhelming.
6. Self-exclusion options
Your wellbeing comes first, and sometimes that means stepping away from gambling entirely for a while. We offer self-exclusion tools that are straightforward to activate and, once set, cannot be reversed early just because you change your mind in the moment. That's intentional. It protects you from a decision made in a difficult moment.
We support several self-exclusion routes, each suited to different circumstances:
- Temporary self-exclusion, typically from 24 hours up to six months
- Extended self-exclusion, from six months up to five years
- Permanent account closure
- GAMSTOP, the UK's national self-exclusion scheme covering all licensed operators
- Cooling-off periods for players who need a shorter pause
7. Reality checks and account activity alerts
Under UKGC guidance, we provide reality check notifications that pop up during play to show you how long you've been active and what you've spent. These aren't designed to interrupt your enjoyment, they're designed to keep you informed. We also send account activity summaries so you can review your deposits, wins, and losses over time, giving you the full picture rather than a snapshot.
8. Protection of minors and underage access prevention
We restrict our platform to players aged 18 and over, no exceptions. Age verification happens during registration, and we use identity checks to confirm that every account holder meets this requirement before any real-money play begins.
Protecting minors from gambling access matters deeply to us, and we'd ask parents and guardians to take their own precautions too. We recommend installing filtering software on shared devices, keeping account details private, and never leaving a logged-in session unattended where a child could access it. These simple steps, combined with our own verification processes, help keep gambling where it belongs, with adults who have chosen to participate.
9. Support organisations and professional help
You're not alone if gambling has started to feel like a problem, and professional support is available free of charge across the United Kingdom. We encourage you to reach out to any of the organisations below, all of which offer confidential, independent guidance:
- GamCare, National Gambling Helpline: 0808 8020 133
- GamStop, for self-exclusion from UK-licensed gambling sites
- Gamblers Anonymous UK, peer support meetings nationwide
- BeGambleAware, information, advice, and treatment referral
- Gordon Moody, residential treatment for serious problem gambling
10. How to contact our responsible gambling team
If any part of this page has raised a question, or if you'd simply like to talk through your own account settings, our responsible gambling team is here for that conversation. We're trained to handle these discussions with care, without judgement, and with your privacy fully protected.
Getting in touch is straightforward through our support channels available directly on the platform. Whether you want to adjust a limit, start a self-exclusion, or just ask about how our tools work, reach out whenever it suits you. We'll respond promptly, and we'll always point you towards further professional help if that's what you need.
CoinPoker is operated under licence in Curaçao, licence number 8048/JAZ, and we are committed to maintaining responsible gambling standards consistent with UKGC expectations for players in the United Kingdom. Gambling can be addictive, so please play responsibly and only wager what you can afford to lose. If you need support, contact the National Gambling Helpline on 0808 8020 133. Our platform is strictly for players aged 18 and over.