Privacy Policy
When you register with CoinPoker, you're trusting us with personal information that matters to you. We take that responsibility seriously, and this policy sets out exactly what we collect, why we collect it, and what rights you hold over your own data. Everything here reflects our obligations under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1. Nature and scope of personal data collected
When you register an account with us, we ask for certain details so we can set up your profile, verify your identity and keep your money safe. This isn't optional padding — it's information we're required to hold under anti-money laundering rules and our own licensing obligations. The scope of what we collect depends on how you use our platform, from simple browsing to full account verification.
- Identity data (full name, date of birth, nationality)
- Contact details (postal address, phone number)
- Financial and payment information (bank details, transaction history, cryptocurrency wallet addresses where applicable)
- Technical data (IP address, browser type, device identifiers)
- Account activity and gameplay history
- Verification documents (proof of identity, proof of address)
Some of this data is collected automatically as you use our services, while other details are provided directly by you during registration or verification. We don't collect more than we need, and we review what we hold on a regular basis.
2. Purposes and objectives of data processing
To process your payments, verify your age and identity, and keep our platform running safely, we need to put your data to work in specific ways. Each use has a clear legal basis, whether that's performing our contract with you, meeting a legal obligation, or pursuing a legitimate business interest such as fraud prevention.
- Account creation, login and ongoing account management
- Processing deposits, withdrawals and payment verification
- Detecting and preventing fraud, money laundering and underage access
- Meeting regulatory and legal reporting obligations
- Monitoring for responsible gambling concerns
- Providing customer support when you reach out to us
- Sending marketing communications, but only where you've given consent
3. Security measures and technical integrity
We want to be clear about how seriously we treat data security, because your trust depends on it. We use encryption for data in transit, restrict internal access to personal information on a need-to-know basis, and run regular security reviews of our systems. Account passwords are never stored in plain text, and our payment processing partners meet recognised industry security standards. No system is completely immune to risk, so we also maintain incident response procedures should anything go wrong, and we'll notify affected players and relevant authorities where required by law.
4. Sharing information with third parties
We don't sell your personal data, full stop. That said, running an online casino means working with outside partners who help us deliver our services, and some of your information passes through their hands as a result. Every third party we work with is bound by contractual obligations to protect your data to a standard consistent with GDPR.
- Payment processors and banking partners
- Identity verification and KYC service providers
- Regulatory bodies and law enforcement authorities, where legally required
- IT infrastructure and hosting providers
- Marketing and analytics partners, where you've consented
- Professional advisors such as auditors and legal counsel
We never share more than what's needed for the specific purpose at hand, and we regularly review these relationships to make sure they still meet our standards.
5. Cookie management and similar technologies
Every time you visit our platform, small files called cookies are placed on your device to help things run smoothly. Some are essential and keep you logged in or remember your session preferences. Others help us understand how players use our site, which pages perform well, and where we might need to improve things. Marketing cookies, where used, help us show you relevant promotions rather than generic ones.
You're in control of this. Most browsers let you block or delete cookies through their settings, and we provide cookie preference options directly on our platform. Blocking certain cookies may affect how parts of our site function, though essential cookies are required for basic account security and won't be disabled.
6. Data retention period
Under GDPR, we're not permitted to hold your data indefinitely, so we retain personal information only for as long as it's genuinely needed. Account and transaction records are typically kept for the period required by anti-money laundering regulations, which can extend beyond account closure. Once that retention period expires and there's no ongoing legal reason to keep your data, we securely delete or anonymise it.
7. User rights over their data
Your data belongs to you, not to us, and GDPR gives you real control over how it's used. You can exercise any of the rights below at any point, and we'll respond within the timeframes required by law, generally within one month of your request.
- The right to access the personal data we hold about you
- The right to rectification if any information is inaccurate or incomplete
- The right to erasure, sometimes called the right to be forgotten
- The right to restrict or object to certain types of processing
- The right to data portability, so you can transfer your information elsewhere
- The right to withdraw consent at any time where processing relies on it
- The right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office
8. International data transfers
As required by data protection law, we take extra care whenever personal data moves across borders. Some of our service providers and infrastructure are located outside the UK and European Economic Area, which means your data may occasionally be processed in a different jurisdiction. Where that happens, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure your information receives a comparable level of protection no matter where it's processed.
9. Privacy policy updates
We review and update this policy periodically to reflect changes in our practices, technology or legal obligations. When we make material changes, we'll let you know through your account or by other reasonable means before the updated version takes effect. We'd encourage you to check back occasionally, since continued use of our platform after an update means you accept the revised terms.
10. Contact information
We want to be clear about how you can reach us if you have questions about this policy or how your data is handled. You can contact our support team directly through the channels available on our platform, and our team will do their best to resolve any privacy-related query promptly. If you remain unsatisfied with our response, you retain the right to escalate your concern to the Information Commissioner's Office or your relevant data protection authority.
Gambling should always stay enjoyable and within your control. If you feel it's becoming a problem, free and confidential support is available through GamCare on 0808 8020 133. Our platform is intended for use by individuals aged 18 and over only.