Questions come up at every stage of playing with us, from setting up an account to understanding how a hand was dealt. We've put together this FAQ to cover the things our players ask most often, written plainly and without the jargon that usually clutters support pages. If something isn't covered here, our support team is always just a message away.
Contact and Support
How do we get in touch with your support team?
We offer live chat directly through our platform, along with email support for anything that needs more detail. Most chat queries are picked up within minutes during peak hours.
What hours is support available?
Our support desk runs extended hours to cover players across different time zones. Live chat tends to be the fastest route if you need something resolved quickly.
Can we contact you about a dispute with another player?
Yes, we take gameplay disputes seriously and review hand histories when something seems off. Send us the table details and timestamp so our team can investigate properly.
Do you offer support in languages other than English?
Our primary support language is English, though our team can often assist with common issues in other languages. For complex account matters, English communication speeds things up considerably.
Casino Games and Fairness
How do we ensure the games are fair?
Our games run on provably fair technology, meaning the randomness behind each hand can be independently verified. This isn't something we ask players to take on trust alone.
What games can we find on the platform?
We feature a mix of poker formats alongside casino titles like slots and table games. Our poker rooms remain the core of what we offer, built around genuine player-versus-player action.
Is there a house edge we should know about?
Poker, by its nature, is played against other players rather than the house, so our role is to provide the platform rather than set odds against you. Casino-style games do carry standard house edges, which vary by title.
Can we check game results after they've finished?
Provably fair systems allow you to verify outcomes after a hand has completed. We publish the technical details needed to do this on our platform.
Payments, Deposits and Withdrawals
What payment methods do we accept?
We support a range of options including cryptocurrency deposits, which many of our players prefer for speed and privacy. Traditional methods are also available depending on your region.
How long do withdrawals take to process?
Crypto withdrawals are typically processed quickly once approved on our end. Processing times can vary slightly depending on network conditions outside our control.
Are there minimum or maximum limits on transactions?
Yes, both deposits and withdrawals have set limits that we display clearly before you confirm a transaction. These limits help us manage security and comply with our licensing obligations.
Do we charge fees on deposits or withdrawals?
We don't add our own fees to most transactions, though network fees for crypto transfers may apply. These are standard costs tied to blockchain processing rather than charges we impose.
What currency do balances display in?
Balances can typically be viewed in pounds sterling (£) or in the cryptocurrency you've deposited, depending on your preference. This makes tracking your bankroll straightforward regardless of how you fund your account.
Bonuses and Promotions
What bonuses do we offer new players?
We run welcome offers for newly registered accounts, along with ongoing promotions for existing players. Details and terms change periodically, so it's worth checking our promotions page regularly.
Are there wagering requirements attached to bonuses?
Yes, most bonuses come with conditions around how the funds need to be used before withdrawal. We lay these terms out clearly at the point you claim any offer.
Can we use multiple bonuses at once?
Generally, bonuses are designed to be used one at a time unless stated otherwise in the specific promotion terms. Stacking offers isn't something we typically allow.
Do bonuses expire?
Most promotional offers carry an expiry window, after which unused bonus funds may be removed from the account. We recommend reading the specific terms attached to each offer before claiming it.
Account Management
How do we create an account?
Signing up takes just a few minutes through our registration page, where we'll ask for basic personal details. You'll need to be 18 or over to open an account with us.
Can we change our registered details after signing up?
Some details like your username can usually be updated through account settings. Changes to core identity information, such as your name or date of birth, may require verification support.
What happens if we forget our password?
Use the password reset option on our login page, and we'll send instructions to your registered email. This process is designed to keep your account secure while getting you back in quickly.
How do we close our account?
Reach out to our support team directly if you'd like your account closed, whether temporarily or permanently. We'll walk you through the options, including self-exclusion if that's what you need.
Technical Assistance
The platform isn't loading properly, what should we do?
Clearing your browser cache or trying a different browser usually resolves most loading issues. If the problem persists, our support team can check for anything happening on our end.
Can we play on mobile devices?
Yes, our platform is optimised for mobile browsers, so there's no separate app required for most functions. Performance stays consistent whether you're on desktop or mobile.
Why does a game keep disconnecting?
Disconnections are usually tied to local internet stability rather than our servers. We'd suggest checking your connection first, then contacting support if the issue continues.
Do we need special software to play?
Our poker client may require a download for the fullest experience, while casino games typically run directly in-browser. Instructions for installation are provided during setup.
What should we do if a transaction appears stuck?
Blockchain confirmations can occasionally take longer than expected depending on network congestion. Contact our support team with your transaction ID and we'll look into the status for you.
Is two-factor authentication available for extra security?
Yes, we strongly recommend enabling two-factor authentication through your account settings. This adds an extra layer of protection against unauthorised access.
Live Casino Games
Do we offer live dealer games?
Yes, our live casino section features real dealers streamed in real time for titles like blackjack and roulette. It's designed to replicate the atmosphere of a physical casino floor.
Can we interact with dealers during live games?
Most of our live tables include chat functionality, allowing you to communicate with the dealer and other players. This keeps the experience social rather than purely transactional.
Are live games available at all hours?
Live tables run on scheduled hours depending on the game and provider. We display current availability directly on the live casino lobby.
Is there a minimum bet for live casino tables?
Minimum and maximum bets vary by table and game type, and we display these limits before you join. This allows you to choose a table that fits your bankroll comfortably.
We operate under licence from the Anjouan Gaming Authority, Union of Comoros, and we're committed to providing a secure and transparent platform for all our players. Gambling should always remain entertainment rather than a way to make money, and we encourage everyone to play within their limits. If gambling stops feeling fun or starts affecting your life negatively, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Our platform is intended for individuals aged 18 and over only.